Tilsun Group is a member of the British Vehicle Rental and Leasing Association (BVRLA)
The BVRLA is the trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles for both corporate users and members of the public. It promotes ethical trading, clear pricing, transparent terms and conditions and high-quality customer service standards.
High standards of service
All BVRLA leasing brokers must adhere to our mandatory Code of Conduct, which is there to ensure that you benefit from the highest standards of service, fair terms and conditions, transparent and accurate information and a complaint resolution service. The code requires members to provide safe and roadworthy vehicles, use accurate advertising and give clear information about their products and services. Members that don’t adhere to it can be expelled from the association.
Download the Leasing Broker Code of Conduct
In addition to our own complaints procedure the BVRLA offers a conciliation process. As Tilsun are members of the BVRLA you can take advice from the BVRLA free of charge, potentially saving you money, time and hassle.
The Leasing Broker Charter
The BVRLA’s Leasing Broker Charter applies to all members offering a broking service and forms a brief summary of the specific terms found in this Code of Conduct. As a member of the BVRLA pledge to provide the following for our customers:
The BVRLA can be contacted as below:
British Vehicle Rental and Leasing Association Ltd
Green Cars’ is the term used for zero, low and ultra-low emission vehicles (ULEVs) - with pressure being applied to lower global emission levels, the need for “eco-friendly” vehicles is on the rise. Many countries now have plans in place to abolish the use of combustion engines before the turn of the century and so more and more vehicles we see on the roads will be Electric, hybrid or very low emission petrol and diesels.
Although beneficial to the environment, ‘Green Cars’ are also beneficial from a taxation view. The lower a vehicle’s emissions banding, the lower the taxation placed against it. Many manufacturers have tapped in to this ever-growing market with their own offerings, however, Volvo were the first manufacturer to state that every one of their models will be either electric or hybrid options from 2019.