If you’re not happy then we’re unhappy too. Please call us on 01606 545 900 or drop us a line at [email protected] and we will do our best to help you. Alternatively you can write to us at Tilsun Vehicle Contracts Limited, 5 Verity Court, Pochin Way, Middlewich, Cheshire CW10 0GW.
We will acknowledge your complaint in writing within five days and will aim to resolve your complaint within four weeks of receiving it. We may have to speak with other companies and suppliers in order to resolve your query but we promise to keep in touch and write to you within four weeks about our progress.
If you're unhappy with our final decision you can also contact the British Vehicle Rental and Leasing Association (BVRLA). The BVRLA is our trade body and is approved by the government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Unresolved disputes may be referred to the BVRLA by either the customer or the member involved, however the member cannot initiate a complaint against the customer.
Details should be submitted by email to: [email protected]
If you do not have access to email, details can be sent by post to:
Or Consumer Credit Customers may also refer unresolved disputes to:
Financial Ombudsman Service
Both, the BVRLA & the Financial Ombudsman Service, aim to resolve the matter using the information presented by both parties. Any information requested from the member should be sent within five working days. Based on the information available, they will provide both parties With their findings and recommendations.
Green Cars’ is the term used for zero, low and ultra-low emission vehicles (ULEVs) - with pressure being applied to lower global emission levels, the need for “eco-friendly” vehicles is on the rise. Many countries now have plans in place to abolish the use of combustion engines before the turn of the century and so more and more vehicles we see on the roads will be Electric, hybrid or very low emission petrol and diesels.
Although beneficial to the environment, ‘Green Cars’ are also beneficial from a taxation view. The lower a vehicle’s emissions banding, the lower the taxation placed against it. Many manufacturers have tapped in to this ever-growing market with their own offerings, however, Volvo were the first manufacturer to state that every one of their models will be either electric or hybrid options from 2019.